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Update Your Payment Method

Change the credit or debit card on file for your club's subscription through the Stripe billing portal.

Before You Begin

  • You must be a club officer (President, VP Education, Secretary, or Admin).
  • Your club must have an active or trialing subscription with billing set up through Stripe.
  • Even if your subscription has lapsed, officers can still access billing settings to update payment information.

How to Update Your Payment Method

  1. Log in to The Club Schedule as a club officer.
  2. In the left sidebar, click Billing & Subscription (under Club Administration).
  3. On the Subscription Management page, find the Billing Management section at the bottom.
  4. Click Manage Payment Methods & Billing.

Subscription Management page showing the Manage Payment Methods and Billing button

This opens the Stripe billing portal in a new page. From the Stripe portal you can:

  • Add a new credit or debit card
  • Remove an old payment method
  • Set a new default payment method

  • View past invoices and download receipts

  • Follow the prompts in the Stripe portal to update your card.

  • When finished, click the link to return to The Club Schedule.

Accepted Payment Methods

The Club Schedule accepts:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Debit cards with a Visa or Mastercard logo

All payments are processed securely through Stripe. The Club Schedule never sees or stores your full card number.

When to Update Your Payment Method

  • Before your card expires. Expired cards are the most common cause of payment failures.
  • After receiving a failed payment notice. If your payment fails, you have a 5-day grace period to update your card before your subscription is affected.
  • When switching to a different card. For example, if your club treasurer changes and the new officer wants to use a different club card.

Tips

  • Update before expiration. Check the expiration date on your current card and update it before it expires to avoid a payment failure.
  • Use a club card if possible. Using a club-owned credit card avoids complications when officer roles change.
  • Keep at least two officers informed. Make sure multiple officers know how to access billing in case the primary billing contact is unavailable.
  • Check the billing portal periodically. The Stripe portal also shows your billing history, upcoming charges, and invoice PDFs.

Troubleshooting

I don't see the "Manage Payment Methods & Billing" button

  • This button only appears if your club has a Stripe customer account. If your club is still in the free trial setup phase, complete the trial signup process first by choosing a plan on the Subscription Management page.
  • If the button is missing and your club has an active subscription, try refreshing the page. If it still does not appear, contact support@theclubschedule.com.

The Stripe portal shows an error

  • This can happen if your session has expired. Go back to the Subscription Management page and click the button again to generate a fresh portal link.
  • If the error persists, contact support@theclubschedule.com.

My payment is still failing after updating my card

  • Make sure the new card is set as the default payment method in the Stripe portal.
  • Verify the card has sufficient funds and has not been blocked by your bank.
  • Contact your bank to ensure they are not declining charges from Stripe.
  • If the issue continues, contact support@theclubschedule.com with your club name.

I updated my card but the grace period warning is still showing

  • After updating your card, Stripe will automatically retry the failed payment. The grace period warning clears once the payment succeeds. This may take a few hours.